Return Policy

At Arkget.com, we care about your shopping experience. If you are not completely satisfied with your purchase, you may return eligible items within 14 days of receiving your order. Please carefully read our policy below to ensure a smooth return process.

How to Return

  1. Before returning, email support@arkget.com with your order number and reason for return.

  2. Wait for our team to provide return authorization and shipping instructions.

  3. Pack your item securely and ship it using a trackable courier.

  4. After shipment, email your shipment receipt to support@arkget.com.

  5. Once we receive and inspect your return, we will process your refund.

Return Address

Important:
Before sending any return, you must first email us at support@arkget.com for return authorization.
Returns without prior email authorization will not be accepted.

Please send approved returns to:

Room D07, 8th Floor, Kai Tak Factory Building Phase II
99 Jingfu Street, San Po Kong
Kowloon, Hong Kong 999077
Contact Person: Lucas
Phone Number: 1-541-240-4882 (Text Messages Only — No Calls)

Return Eligibility

Category Requirements
Items Eligible for Return - Must be unused, unworn, and undamaged
- Must be in original packaging with all tags attached
- Shoes must be tried on carpeted surfaces only
Items Not Eligible for Return - Final sale or clearance items
- Items that have been worn, washed, or altered
- Returns requested after 14 days of receipt

Important Notice About Return Shipping

  • We do not offer free returns.

  • Return shipping costs are the responsibility of the customer.

  • After shipping the return, you must send the shipment receipt (tracking number and courier name) to support@arkget.com.

  • Please use a trackable shipping method, as we are not responsible for lost or damaged packages during return shipping.

Refund Details

  • Refunds will be issued to your original payment method.

  • Original shipping fees are non-refundable.

  • Please allow up to 7 business days after we receive your return for the refund to appear.

Exchange Policy

  • We currently do not offer direct exchanges.

  • To exchange an item, please complete a return for a refund and place a new order.

Order Cancellation

  • Orders canceled within 24 hours (before shipping) are eligible for a full refund.

  • After 24 hours, orders cannot be canceled.

Special Notice for Swimwear

Due to hygiene concerns:

  • All swimwear items are non-returnable and non-exchangeable.

  • Please review sizing charts and product details carefully before purchasing.

  • If you receive a defective or damaged swimwear item, contact us for assistance.

Final Reminders

  • All returns must be approved by email first.

  • All returns are subject to inspection.

  • We reserve the right to refuse returns that do not meet our return policy requirements.

For any questions or concerns, please contact us at support@arkget.com — we're happy to assist!