Return Policy

(a) Return

If any items you purchased fail to meet your expectations, whether due to being defective, damaged, or not as described, you can return them for a refund. Please attach photos of the item you received to the email when contacting our service team for the return process. This helps us improve our service quality and fulfill your return request promptly.

To be eligible for returns, please ensure that:

- Items to be returned are unused, undamaged, unwashed, and in their original packaging with the original label intact.
- Customers are entitled to a 14-day window from the date of receipt to initiate returns for any reason, and arkget.com is obligated to issue refunds accordingly. To request a return, please contact us at support@arkget.com.

Please note that the original shipping fee is non-refundable and will be deducted from the refundable amount. Return/exchange shipping fees are the responsibility of the customer.

After receiving the returned item, arkget.com will issue a refund back to the customer's account.

(b) Damaged Products

Any items damaged upon arrival can be returned to arkget.com for a full refund. Please note that products will not be considered damaged if the damage is limited to the outer packaging and the contents remain intact.

For further information on return authorization, please contact us at support@arkget.com.

(c) Return Address

To initiate a return, please contact us via support@arkget.com.

(d) Refund

Refunds will be processed within 7 business days of receiving the returned item and after verification. Please check your account for the refunded amount. Due to our processing schedule, there may be a slight delay in processing refund requests.

Please note: The original shipping fee is non-refundable.

(e) Cancellation

You can cancel your order before it is shipped:

- Full refunds are available for cancellations made within 24 hours of purchase if the item has not yet been shipped.
- Partial refunds are available for cancellations made more than 24 hours after purchase.

Please contact us at support@arkget.com to cancel your order.