Return Policy

At Arkget.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within 14 days of receiving your purchase. Please read our return policy carefully to ensure a smooth and hassle-free return process.

Category Retrun Requirements
Items Eligible for Return

- Unused, unworn, and undamaged items

- Items must be in their original packaging with all tags attached

- Shoes must be tried on a carpeted surface to prevent any marks or damage
Items Not Eligible for Return

- Items marked as final sale or clearance

- Items that have been worn, washed, or altered

- Items returned after 14 days of receipt
Return Process

1. Contact our customer service team at support@arkget.com to initiate the return process

2. Provide your order number and reason for return

3. Our team will provide you with a return authorization and shipping instructions

4. Pack your items securely and ship them back to us using a trackable shipping method

5. Once we receive your return, our team will inspect the items and process your refund
Refund Information

- Refunds will be issued back to the original payment method

- The original shipping fee is non-refundable and will be deducted from the refundable amount

- Please allow up to 7 business days for your refund to be processed and reflected in your account
Exchanges

- Unfortunately, we do not offer direct exchanges at this time

- If you would like to exchange an item, please follow the return process for a refund and place a new order for the desired item
Cancellation

- Full refunds for cancellations made within 24 hours of purchase if the item has not yet been shipped

- After 24 hours, orders cannot be cancelled as they are already in the processing stage.

Note: All returns are subject to approval and inspection by our team. We reserve the right to refuse any return that does not meet our eligibility requirements.

However, due to hygiene reasons and to ensure the safety and satisfaction of all our customers, we have implemented the following return policy specifically for swimwear:

  • Swimwear items are non-returnable: Due to the intimate nature of swimwear and hygiene considerations, we cannot accept returns or exchanges on swimwear items. This policy ensures that all our customers receive brand-new, unworn swimwear.

  • Sizing: We understand that choosing the right size for swimwear can be challenging. To help you make an informed decision, we provide detailed sizing charts and product descriptions for each swimwear item. Please refer to these resources carefully before making your purchase.

  • Defective or Damaged Items: In the rare event that you receive a defective or damaged swimwear item, please contact our customer support team immediately. We will work with you to resolve the issue promptly and ensure your satisfaction.

  • Exchange Policy: Unfortunately, we cannot offer exchanges for swimwear items. However, if you receive a defective or damaged item, we will provide a replacement or issue a refund, subject to our standard return policy.

  • Refund Policy: Refunds for swimwear items will only be issued in the case of defective or damaged items, as outlined above. All refund requests are subject to review and approval by our customer support team.

If you have any questions or concerns regarding our return policy, please contact our customer service team at support@arkget.com. We're here to help!