Shipping & Delivery

Customs Duties

Please note that shipments will be delivered without duty and tax paid.

As per local custom policy, all import (customs) duties and/or taxes must be settled by customers.

Please note that taxes are more likely to apply to an order that has been shipped via express shipping.

Restrictions

Our carriers cannot guarantee safe delivery to certain addresses, so please provide your address and specific details such as street/building numbers, accurate name, phone number, email, etc.

Shipping address limitations

Please use caution when providing PO.BOX/APO/FPO/DPO addresses for all countries/regions, as delivery to these addresses may result in lost packages and unexpected delays in shipping.

For specific countries or regions such as Hawaii, Alaska, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, Virgin Islands, and European islands and territories, delivery times may be extended. If you want to receive your package faster, please contact customer service to inquire about expedited shipping options, which may require you to pay some additional shipping costs.

Attention

Please note that Express shipping does not support delivery to PO.BOX/APO/FPO/DPO addresses. Shipping time may be slower for remote islands, and additional fees may apply for remote delivery addresses.

Depending on local postal delivery conditions, you may need to collect your package from your local post office. Thank you for your patience and understanding.

Failed Delivery Situation

We are not responsible for failed delivery due to customer negligence, including but not limited to incorrect delivery information provided, such as order address/contact number/recipient name. In this case, we cannot refund your order.

If you find that your order information is incorrect, please contact us at support@arkget.com as soon as possible before shipment and provide your order number and correct information.

Additional Information

Due to unforeseen delays or slight delays in providing tracking details in the transportation process of some carriers, we appreciate your patience and understanding. Ensuring your order is delivered as soon as possible is our top priority.

Shipping time does not include order processing time. Please check your Order Details page for more information on your order.

During peak shopping seasons, unexpected delays may occur during shipping. Thank you for your understanding.